★ 5

The people that work in this store take pride in what they do. My coffee is always very good. It’s not watered down, always hot and delicious. The store is clean, and they are very polite. Most of the people that work in this store are young and African American. Being an older African American woman, they make me proud. Thank you so kindly for all that you do.

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★ 5

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★ 5

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★ 4

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★ 1

Dont come here!!! Can't even order your damn food without being begged from 100 homeless people! The store doesnt do nothing about this nuisance! Oh yeah and they dont give a damn how they cook your food lol. So ridiculous that its literally hilarious 😂

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★ 1

I've been going to this Dunkin' donuts for over a decade now and never had an issue until today. I went to pick up a mobile order and I let the girl know that i never saw work there that there was hot coffee on the counter and I got all over my hands her response was "be quiet, I'm not in the mood" I was in shock I even said "really" and she said "yeah really" she was a big white girl trying to act like a black girl with her accent. I will be making a complaint to corporate about her I just need to get her name somehow.

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★ 4

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★ 4

Wheelchair accessibility: Yes

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★ 5

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★ 5

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★ 5

I can respect this Dunkin Location for how the employees work well together, to ensure the efficiency and accuracy of orders! It’s a supportive and cooperative service; each worker pulls their own weight and it’s observed by the customers! This is a good flow :-)

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★ 5

Zaire and Andama are the reason I skip every Dunkin’ to come to this one and I don’t even like Dunkin’s but something about their customer service it makes me think they got the freshest menu items for me that no one can see so in that this is my second time in one week. Those two can run a store on their own

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★ 5

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★ 5

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★ 3

Quick and fast breakfast. The staff is always a nice welcome person.

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★ 5

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★ 1

I wish this location was more considerate with how they make the food. It's often burnt, wrong order, or just generally slapped together. It's the closest one to me but I wish whoever manages it did a better job with quality control. The people are usually not rude.

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★ 5

They always make my drinks properly, no matter what time of day or the staff.

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★ 5

I used the Drive Thru.

Very convenient...Cashier had the BEST CUSTOMER SERVICE EVER... SHE WAS 💯

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★ 4

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★ 5

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★ 3

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★ 5

Staff is very generous, kind and helpful.
You meal are exactly what you ordered.
Great place.

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★ 5

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★ 5

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★ 1

Spent 20 dollars and couldn’t use bathroom . So inconvenient

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★ 4

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★ 5

GREAT NEW COFFEE GREAT NEW PEOPLE
AWESOME CUSTOMER SERVICE AND DO YOU WANT A YACHT OR A DONUT

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★ 4

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★ 1

Never in my 65 years on this earth have I been a witness, to such behavior, of an employee representing your brand! I was riding with my cousin and we decided to go to the Dunkin Donuts on 5716 Baltimore Avenue, here in Philadelphia Pennsylvania.

We pulled up to the window and my cousin asked for an extra small bag for my donuts. She asked with a please at the end.... no problem! Then he gave her the total which she handed him a $20.00 bill! He then asked if he could have the change which would have been 4 dollars and some change... My cousin, who is 81 years young said, I don't give money to men! He then replied, well can I have a dollar! She then said no! He then told her to move along... She said she wasn't moving and he said you can't beat me. My cousin responded that she would report him and he said go ahead!

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★ 5

Great 🍩

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★ 5

Shout out to the entire staff at this location.

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★ 5

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★ 5

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★ 2

If its the one on market st im west Chester. I will never go there again

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★ 4

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★ 1

everything about this place SUCKED it was dirty and they didn’t have anything and they all just sat there on their phones, don’t go!!

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★ 1

I visited this Dunkin and found the lobby doors locked despite the posted hours showing they’re open until 9 PM. The only option available was the drive-through. Please update your hours to reflect this change!

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★ 5

Fast service

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★ 4

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★ 4

Picked up two doughnuts

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★ 5

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★ 5

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★ 1

Posting for awareness..Be careful. I ate here on 1/18/25 around 10am and got food poisoning unfortunately. I had a strawberry frosted donut and French vanilla coffee with cream and sugar.

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★ 4

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★ 5

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★ 3

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★ 5

Fast service beautiful people

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★ 3

The morning shift is professional and friendly. The night staff Sucks bad. Rude and slow and the Woman are disrespectful and can’t make a good frozen coffee

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★ 5

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★ 5

Nice

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★ 1

If I could select negative stars I would. By far the absolute worst experience. The doors are locked so don’t even try to go inside. When ordering the cashier is condescending and ignorant beyond belief. Seems like they’re always stressed and frustrated which impacts your experience. I ordered from the app and the cashier consistently said no we did not get an order (very ignorantly). Showed her the order on my phone and she still pushed back, finally she realized they had the cup and slip sitting in plain sight with my order on the slip. No apologies or accountability at all. Once they found my order they took 20 minutes or so to make a very simple caramel latte. By the way, there were 4 workers in the building and absolutely no customers in the drive thru other than me. Do yourself a favor and avoid this Dunkin at all costs.

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★ 1

I come to this Dunkin a lot because It’s the closest one to my house. I typically go in the morning but today I decided to go in the evening. When I approached the door it was locked but I saw a guy standing at the register through the door. He was saying something but I couldn’t quite hear it. The lady who was standing behind the counter motioned to the drive through window. So I walked to the drive through. Once there, I could hear here literally curing me out. I had no idea there was only 3 people working and they were stressed, all I wanted was a latte. There was no note on the door saying drive through only or anything like that. It was so bad I just said forget and walked off. I’ve never been compelled to write a review before but I’m also going to contact cooperate because it was completely unacceptable and I didn’t deserve to be spoken to or treated the way that lady did today. She wanted to transfer her frustration on to me who had nothing to day with what she was experiencing. I’m usually understanding when it comes to customer service workers. I’m a CNA who is about to finish a nursing program so I get it.Ive worked in these disgusting nursing homes with three aids on a floor with 25 patients a piece. I get hard jobs. But there is no excuse for how she bar-aided and cursed at me today. I will not let this stand.

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★ 1

Workers do not listen. Asked for almond milk they put whole Milk in my coffee.

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★ 5

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★ 4

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★ 4

I come to this dunkin all the time for a latte. Lately for some reason you can’t order a Latte from the app with whole milk. You also can’t order one from Door Dash,Uber etc with whole milk. So instead of ordering from the Dunkin App I now have to go thru the drive thru or inside to order. Not sure what the issue is with the whole milk but please fix this thanks!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 3

Asked for butter pecan iced coffee received a regular. My croissant eagg sausage and cheese, sandwich, bread was burnt. I e never had an issue with this one, but for some reason, it's like they don't care about the preparation of your food that you paid for a have an attitude when you want it corrected. Check your food before you leave.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 1

Everyday I come to this specific dunkin this young lady don’t ever do her work, she ignore the customer on her phone constantly and trifling enough sit on the counter infront of everyone.

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★ 5

قهوة مميزة

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★ 2

I visited the 58th & Baltimore Avenue location for coffee & a small breakfast to go. After ordering each item, the woman taking my order kept saying "Anything else?" Instead of suggestive selling or simply waiting for me to finish my order then asking, "Does that complete your order?" After all of the anything else constantly being asked, my order was still missing an item. I had to park my car & go inside of the store to get my missing food item. When I get my hashbrowns they only gave me 4 not 6 hashbrowns which is a complete order. They acted as if I owed them something or as if I lied about not receiving my food item. They weren't at all apologetic enough to say anything about the error they'd made. The people that work at this location definitely need some sufficient training on how to work with the public & how to satisfy their paying customers. They're mannerisms & customer service skills are below average. They don't even say thank you after the money taking transaction is complete. They give you your change & close their window. Needless to say, that will be my last visit to that location!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

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★ 3

They do have drive thru.

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★ 1

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★ 5

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★ 4

Dunkin is Dunkin the same ole establishment over the couple decades nothing has really changed how you remember it 10yrs ago

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★ 5

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★ 5

Good food

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★ 3

So far, the food is good. I feel like the need to clean more. The service is strictly limited on being great with customer service. I used to visit every morning between 7 and 8. I can't remember anyone with a smile on they faces. They neglect to reads orders back to you. But get very offended when you correct them. One thing about this place is that it is diverse. But that doesn't mean the customers is good.

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★ 5

It's not this place... but their sandwiches and tutorials tots always taste extra processed and the prefrozen taste is very noticeable

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★ 5

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★ 4

At first I was annoyed with the long drive thru line and crowd but it did speed up my coffee was perfect and no bacon on my loaded hash, I gave a tip because I saw they were working hard and I appreciate the diversity of staff, I’ve been treated worse at other Dunkin’ with “other” management and still waited long. I’m satisfied

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★ 4

It took so long just to get this muffin and when I did it was all types of smashed and broken up. This has never happened, get it together you guys

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★ 2

The lobby was locked at 6 PM in the evening.

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★ 5

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★ 5

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★ 5

The gentleman who severed us was awesome 👍 Donnie

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★ 3

Their breakfast is not that good anymore, but the new chicken wrap is good

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★ 1

They need better workers even the manager, there were at least 6 employees behind the counter, it’s early in the morning why did it take so long to make my coffee I had to ask where it was for me to get it and it wasn’t crowded and the young girl that works there gets smart and the Asian manager just looking very unprofessional they need better workers.

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★ 5

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★ 5

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★ 1

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★ 4

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★ 4

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★ 5

This is the best Dunkin I have been too. The coffee is always good and the food is fresh

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★ 5

Best coffee ever

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★ 5

dunkin is pretty much the same at every location i've been at, good standard of food, good drinks, and the workers are usually super sweet.

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★ 4

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★ 1

No care in the preparation of the food the sandwich was balled up The donut was from yesterday absolutely horrible. I will never go there again. I tried to call to speak with the manager. The phone just rings no one answers that tells you they want your money but they don’t wanna hear your problem with their food.

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★ 5

Ordered 1 butter pecan doughnut, got three apple doughnuts, three regulars for the price of one limited edition is a win'

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★ 3

Wouldn’t recommend they make the drinks nasty here and kinda watered down .. not the most friendly either

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★ 5

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★ 5

In and Out, lots of staff every one was friendly and on point 👏🏽👏🏽👏🏽

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★ 5

Nice

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★ 4

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★ 3

Most of them, you can't even go inside.
I much prefer the experience to go look at what donuts I might by seeing them.
Not guessing and asking what's available in the drive thru. Main reason I just stopped going

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★ 5

Fast service

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★ 3

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★ 5

Love me some dunkin

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★ 3

Didn't had much selling.

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★ 5

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★ 4

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★ 5

I really enjoyed Dunkin' donuts the food was good and the service was nice I definitely would go back

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★ 4

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★ 2

30 min wait

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★ 5

Got coffee with skim milk

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★ 4

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★ 3

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★ 4

I know that this location is downtown so that's why the atmosphere isn't five stars. Food was good service was surprisingly fast given the morning rush.

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★ 5

Staff is Great!! Very fast service too

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★ 5

I always get coffee here! They are not rude.

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★ 1

Not getting order correct. They asked if I wanted butter on my muffin. I said no. They but butter on there anyway. Not the first time this happened. Went back and tried again because everyone makes mistakes. But then it happened again. Please pay attention to detail, because people could have allergies.

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★ 4

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★ 5

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★ 4

They get the job done more than half the time. High traffic area so not complaining over busyness.

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★ 5

Quality Customer Service

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★ 5

Love the donuts 🍩 😋

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★ 1

Store was filthy from the outside windows to inside

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★ 5

The best tasting coffee, no competition

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★ 4

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★ 4

Good

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★ 5

Dunkin can normally do no wrong by me! I love my Carmel lattes and this location is new to me but they have yet to fail me! 😁 lines move fast, the service is professional and I can appreciate that bec you want ur service to be smooth as possible in the morning especially on the way to work!

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★ 4

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★ 4

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★ 3

They never stay open until closing. I'll try to grab some coffee before my shift at night and they'll always act like they are closed an hour or so before they are supposed to close. Might as well change the hours if the employees don't want to work.

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★ 4

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★ 1

They were closed at 5pm I tried to knock on the door and someone yelled “we are on break !”

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★ 3

It's now over $3 for a large coffee, SMH

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★ 5

Everything was fresh

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★ 5

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★ 5

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★ 5

Vegetarian options: If you don't like meat they have other options for you to eat from

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★ 5

The workers there are always pleasant with a smile

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★ 5

EXCELLENCE

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★ 5

Staff is nice. Gets the order right whenever I go.

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★ 5

My favorite spot for coffee. They know what, I want before I order.

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★ 4

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★ 5

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★ 5

I went in for Iced coffee & donuts. Always my choice.

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★ 3

I really needed an iced coffee and my son wanted to stop there for breakfast and an Iced Birthday Cake Latte. It was a spur of the moment, hey we've got a little time kind of stop that my son enjoyed.

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★ 3

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★ 4

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★ 5

Love it.

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★ 3

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★ 3

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★ 5

I love Dunkin's customer service. The coffee and service is wonderful 😊 The staff remembers the customer's name and how he or she likes their coffee. It's hard to find that type of service because so many people are in a hurry. If you're looking for great coffee and old time service... this is your place...

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★ 4

I love shopping in for ice Coffee and breakfast sandwich

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★ 5

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★ 5

Loved it.

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★ 3

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★ 5

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★ 5

Great

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★ 5

Vegetarian options: They now have avocado toast and it's delicious

Parking: Ample parking including ♿️ …

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★ 1

I will never go to this store anymore. They use old bread for bagels.

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★ 5

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★ 1

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★ 4

It was ok I ordered

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★ 5

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★ 2

I never liked dunkin donuts. I don't drink coffee and I hate poached eggs

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★ 4

Pretty busy during early morning hours

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★ 5

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★ 5

When on the go grab a Dunkin 💥💥

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★ 5

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★ 5

Iced coffee!!!

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★ 4

Service was average and the employees where curtious even when I had to backup the car and get an item that they forgot to put in my bag.

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★ 5

Best charli's

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★ 4

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★ 1

I just ordered from uber eats from this dunkin, in my order I requested for 6 donuts instead I got 4 cinnamon rolls. My order was very simple I dont know how it got messed up.

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★ 4

Just coffee

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★ 4

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★ 3

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★ 4

I got a bagel and a large green tea

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★ 5

Great service

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★ 3

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★ 1

This dunkin on baltimore ave has screwed up my order every time. Not putting the lid on the coffee cup correctly, so that the coffee spills in the bagto constantly missing items in my order. The latest. I ordered a large hazlent coffe and 12 glazed donuts i got the coffee but no donuts.

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★ 1

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★ 4

Everything was perfect

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★ 5

This location is a very good coffee spot. Very friendly and courtesy. I'm always happy to visit and get coffee and breakfast. Keep up the great work DUNKIN GOD BLESS YOU ALL. PEACE BE AND TAKE GOOD CARE. VERNON

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

It was okay

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★ 5

Great coffee ☕

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★ 5

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