★ 1

This location is insane. One of the worst run Burger King’s I’ve ever seen in my life. They should be embarrassed. What a disgrace

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★ 5

Looks alive now. Never thought I'd see the day where this location isn't miserable and downright depressing, from the enthusiasm of the staff, to Sherry cracking jokes. Ya'll need more whimsy, so hire more like her and whoever else was on shift at 12:30pm 10/7/26

Keep it up!

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★ 4

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★ 4

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★ 5

Inion rings

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★ 3

I went in to try the Whopper and the new nuggets and I wasn't impressed by either. I'm sorry. Burger King

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★ 3

Too much salt on fries at least they was hot this time BUT TO MUCH SALT ‼️‼️‼️‼️

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★ 5

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★ 4

The food is good here fresh always hot and never really had a issue with anything clean inside

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★ 1

Why is it that everytime I go here my order is always missing something

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★ 1

This Burger King location is genuinely one of the worst fast‑food experiences I’ve ever had. I paid $14.24 through the BK app, and the order was wrong not once, but twice. The shake I ordered wasn’t available, the sandwich was made incorrectly twice, and the only item they managed to get right was the apple pie.

What makes this even worse is the bk app customer support. After explaining everything clearly, they tried to refund me $10, then $8.22, which doesn’t even come close to what I paid. I had to email them three times, and they still couldn’t provide a correct refund.

This location clearly doesn’t care about accuracy, customer service, or basic accountability. I’m done with Burger King entirely after this. If they don’t fix the refund, I’ll be disputing the charge with my credit card company.

Save yourself the frustration and go literally anywhere else.

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★ 5

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★ 4

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★ 3

It's okay but not the same as what it was when I was growing up.

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★ 5

Fast service. Friendly staff

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★ 4

Anytime I go here im waiting long for my meal... i can understand being short staffed but I came frequently on different days and it was still the same. Even with that in mind, I still had a minor error with my meal missing a item and that took long to fix too... Hopefully they can get staff soon

Update 8/1/26 came here at night had my food fast and fresh. Updating my review from previous above.

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★ 2

What is the use of using the online app, if they never give you your order correct. This isn’t the first time and it won’t be the last. This location should be eradicated after 5pm.

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★ 5

I came in yesterday to have a whopper on your rings and French fries. Food was excellent. Nice and hot. And the service was outstanding. Excellent, best Burger King around in town. Calvin was the bestHe went out of his way to help me out.I appreciate it

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★ 1

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★ 1

230pm no one in the parking lot one couple in the store 1 car in drive thru they whip the food out window close the window trying to get there attention I knock on the window the elderly lady blond hair glasses looks at me gives me minute finger meanwhile both lady's are walking in front of the window so I pull in and go in so the one car behind me to can move up I go in ask for ketchup that old lady snaps at me " u could have waited in the drive through " hey lady why was I waiting in your drive through when ya had ONE CUSTOMER her attitude see why it was empty in there

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★ 4

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★ 3

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★ 1

The bugs in takeout drinks that comes sealed are free, no extra charge apparently.

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★ 3

Drive through was slow

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★ 2

It doesn't matter if there is no other customers there, or if the place is packed.. Your food is still going to take 15-20mins to get! Every. Single. Time. 15-20mins!

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★ 4

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★ 1

Horrible Burger King and staff! I ordered 2 cheeseburgers and fries and everything came out hard as a rock! Manager should be fired. I called and was given attitude as if I wasn’t just server food that was completely burnt.

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★ 1

I got food here twice this week.. both times my food was freezing cold. Fries were beyond soggy. The workers were to busy texting on their phones. Forgot my drink both times I visited this location. Terrible customer service. Pretty sad being i actually like burger king . Probably won't see me here again.

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★ 5

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★ 5

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★ 5

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★ 3

Its dirty inside

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★ 5

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★ 1

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★ 5

Went through drive - thru on recent road trip. Hot , fresh food . Like most fast foods...

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★ 1

Didn’t even look or say a word in the drive through. A simple thank you would’ve been nice.

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★ 5

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★ 5

Quiet good food nice staff

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★ 5

Love it!!! Never an issue here!!

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★ 5

Very clean Burger King and staff is very friendly and u don't have to wait long at all for your food! Very happy with this place on Carey ave!

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★ 1

Customer service is garbage. Lady really mumbled under her breath over me asking for a carrier. Sorry I’m asking you to do something you’re literally getting paid to do?? Your JOB?? I placed the order thru my phone and arrived at the exact pickup time I picked on their app and the order still was not ready. Attitude over a job YOU applied for. Not coming back.

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★ 1

11:43 I showed up at the drive thru. There was no one there.

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★ 1

Place is not clean at all

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★ 1

Waited in line in the drive thru for 45mins. Only 4 cars in front of me. Terrible

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★ 5

Great for the morning after a slumber party 2for5 deals 🤝 thank you

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★ 1

I go here to get my son a bacon cheeseburger all time well today is the last time I will be. Girl wants to get snippy and give me dirty looks because I ask for a carrier for the drinks . If she didn't wanna do her job she should go somewhere else very disrespectful customer service

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★ 5

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★ 3

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★ 1

Absolutely horrible...go into the store everyone is sitting on the equipment doing nothing..when I get my order since it's slow I figured everything should be good...No...the onion rings were rock hard I hit one off my table and it shattered. My chicken sandwiches? ice cold I didn't even think it was possible to be that cold. What's worse is the manager just hangs out with the staff like they are besties...I will never go back to this burger king and can't believe it would ever be ran the way it is $60 down the drain and this used to be the best one..if I could rate it 0 stars I would. The only good part was the cashier that waited on me was super nice

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★ 1

Horrible
Boycotted this particular BK for awhile because they never get the order right even if you order something off the menu with no modifications,decided to give them another chance today because I worked an 11hr shift & pick it up on my way home spending nearly 60$ ordering for my family only to get home & everything in my bag was either made wrong or not in the bag & received items I didn't order so therefore someone else order is wrong
Manager was walking around on a the phone complaining about about how tired she was & not paying any attention to the horrible job her employees were doing,could care less because she was tired
Done with Burger King & spending my hard earned $$$ just to get wrong food

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★ 1

Sorry I don't eat fast food and I only walked by

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★ 4

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★ 5

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★ 4

Food usually good here. Service is hit or miss. Definitely food quality one of the better Bk's

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★ 1

You're done. ARE YOU KIDDING ME. you will be the ONLY person in LINE and they will STILL make you wait up front. THEN THE FOOD COMES OUT COLD AND SOGGY. THEY DONT CARE. THEY ARE HIGH ON THE JOB AND THE ONE GUY DOES SALVIA ON THE JOB

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★ 5

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★ 5

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★ 1

Very poor service. I was told that they didn't have any onion rings. They were running out of buns asked if I would switch to another kind of bun. Waited 20 minutes for food. Cold French fries. Now I know why burger king restaurants are closing.

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★ 1

BEYOND a waste of time and money.
Ordered a decent amount of food, over half of it was missing, what did arrive was made incorrectly. Called to ask about it, more than willing to come pick up what was missing if they at least would make it. barely got two words out when I was told to call doordash about it, despite ordering through BK. Asked them to just check if it was still there. Rudely told they cant do anything about it. 65 dollars. Recieved about 15 dollars in food. Insane.

Dont waste your time or money here.

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★ 5

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★ 2

Orderd a burger a specific way and wasn't made to my way, drink dispenser was half of out things, and the staff seemed they didn't care

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★ 1

We went in the drive through, had ordered online and had to sit at the window for 5 minutes while some worker yelled at someone in the back before we got acknowledged. Then I got my pie basically thrown at me and then was told they don't have the Frankenstein sundae after I already paid, got an oreo one instead which was cheaper and wasn't offered to be charged for that instead. It's the one closest to where I live but I probably won't be going to it again. Especially since after all that I got a straw and a fork for my sundaes.

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★ 5

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★ 5

Fast and friendly service!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

I often order ahead on the app and pick it up at the drive thru, and it's usually hot and what I ordered (sometimes in the evening I have to wait a little longer). Yhe Whopper and fries are my favorites. The restaurant is clean inside and out.

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★ 5

Always gets my order right. AlwaysFriendly.
Considering the major price increases over the past few years it's nice to see a smile is still free yet priceless.

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★ 1

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★ 5

I like the location of this place because it is easy to enter and exit; it is by itself off the road. The drive through is fast and the food was hot and good. It is also a nice location with pine trees all around it and a nearby railroad track. The parking lot is big. The prices are the usual; the cost of everything has gone up recently, especially food, everywhere.

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★ 1

Food order is never correct. Never...how can you have it your way when its ni your way. Pay for a double whopper you get a single with the works for instance. Place is a joke. Fries are always cold never a condiment offer its just all around garbage at this location

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★ 1

I will not be going here anymore! Everytime we go here multiple things are forgotten or one thing but never no matter if they are busy or the only car in the drive thru .Not sure what has happened in the past year but out of the four times I have been here this year the only time they didn't forget something is when we went inside to eat. Really need a manager on site at all thlines or something. We were given a complimentary herskey pie for waiting in the drive thru for my cheesy tots and they still forgot to put them in the order. Nanticoke burger king is always busy no wonder why . Need a manager at the Hanover location all young kids who don't give a shit and hate their job .

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★ 4

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★ 3

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★ 5

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★ 5

I had to change my old review. Went today and as far as burger kindness it was perfect. Fries, even the burger looked like the pictures. Only thing today that went right.

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★ 2

Takes long to get your order, always something wrong or missing.

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★ 5

Great service and FOOD.

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★ 1

🤮

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★ 5

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★ 5

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★ 4

One of the better locations in the area.

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★ 5

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★ 4

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★ 3

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★ 5

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★ 1

Went here to grab some food on my lunch break.
I never knew people could mess up orders 3 times in a row. You literally read off a screen and have to copy the order i never knew making food was as hard as going to college. My fries and onion rings were cold. My burger was sloppy and oily and tasted like garbage. The service was beyond terrible and the trip here was not worth it at all. Really put some work into hiring people who have a high school diploma and can read, because i need glasses to see but i would never be as blind as to miss 2 drinks and mozzarella sticks. When i went to tell the employees they clearly had not a single care in the world but were more concerned over their nails that they got done. Really hope next visit its better food and employees that have at least a high school diploma and employees that can read. No because really making a burger and giving correct orders is not hard, glad I'm not the only one who gave a 1 star cause really it deserves no star.

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★ 3

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★ 1

From a bleak and depressing atmosphere to food that's been sitting there for hours under a heating lamp, then when given Luke warm chicken sandwiches they asked if I wanted them warmed up, I then see (which I only learned today) they microwave it, BURGER KING MICROWAVES THEIR FOOD? Please just don't eat here, save yourself a potential trip to the emergency room, go to McDonald's, KFC, taco bell, hell go to Hanover pizza or a crown chicken. Anything is better than this, had to request fresh and even then it felt like a hassle. Pay your workers a wage that makes them actually do their job. They're all so lifeless and depressed it hurts. Feels like a concentration camp for fast food workers.

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★ 5

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★ 4

Bk in forty fort,kingston,Carey ave,consistently good

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★ 4

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★ 1

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★ 5

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★ 5

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★ 3

Ghostly empty parking lot!

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★ 4

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★ 3

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★ 4

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★ 4

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★ 3

Better than nanticoke location but still can't count how many chicken nuggets i ordered. Always have to correct them. Idk if they are being cheap or can't read. Still better than nanticoke location.

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★ 5

Great service

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★ 4

Got a fish sandwich through the drive through. Service was great. The sandwich was nothing to write home about. I order with the BK app, didn't see that there was a spicy version of the fish sandwich which may have made it better?

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★ 5

This location is very clean and quiet with a great atmosphere. The service was good. Food was hot and the Price is Right.

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★ 3

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★ 5

Love it

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★ 2

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★ 1

Of the handful of times I've ordered food from this particular Burger King, each time was less than subpar. There are times I've waited in a parking spot 15 minutes for my order, only to receive all cold food. What is the wait for if all the food is cold anyway?? Orders have been received missing all the ingredients, with missing items.
Do yourself a favor if you can, and go to the Burger King at the top of Blackman St on 309. Always delicious food, hot and melted cheese on burgers, and fries always fresh enough.

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★ 1

Save your money! Ordered a whopper because I was in the mood for one and what I got was garbage. Nothing on it that I asked for and also got a bite of a time and date stamp in my burger. Absolutely disgusting

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★ 5

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★ 5

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★ 2

My son and I had lunch today at bk in Hanover. The buns were extremely dry cold French fries. I hate to complain but I spent 21 dollars and threw it out for the birds. Won't be coming back

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★ 1

3 cars in the lot. Sitting here 15 minutes

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★ 1

The drive thru girl.was more worried about taking everyone's order then preparing the ones she already took therfore giving me cold food.i spoke to manager and he just stuck up for her saying she got my order mixed up....the place doesn't train correctly and the kids work8ng there have horrible customer service.i will never buy food from this store again.i will drive 30 mins to a different franchise owners..

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★ 3

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★ 2

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★ 1

I got an burrito from this burger King and it was like smashed and destroyed

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★ 1

Understaffed to the point where I spent my entire lunch break waiting in the drive through.

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★ 5

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★ 4

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★ 4

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★ 3

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★ 4

The food and service was very good

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★ 1

Been using this burger king for 15 years since it is right by our home. Last week I sent my son in to get his order and it took fifteen minutes. This evening, I sent him in for a burger and fries and too 25 minutes. And they finally send them out after I complain. i asked to talk to the manager and he stands behind the line, and never comes out to talk to me. Run terribly, and i can go to a restaurant and sit down and eat for as long as it takes to get your food. Dump! Never again

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★ 5

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★ 4

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★ 5

Great food, service, and all the staff are always super cool.

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★ 5

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★ 1

Extremely long wait times through the drive through. Food is cold and order is not correct. Employees are rude as hell. While waiting for my food I couldn't believe how many times the employees touch their face and phones. Then handle food and drinks

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★ 5

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★ 4

Clean, coutrous,,friendly staff, prompt service

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★ 5

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★ 1

GARBAGE

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★ 4

Great burgers and onion rings. I do not care for their fries though. Love the vanilla milkshakes and has a variety of meals available for everyone to enjoy.

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★ 1

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★ 3

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★ 5

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★ 5

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★ 3

Nice location but feels lackluster. Very good food if you don’t mind waiting a few extra minutes. What kills it for me is the atmosphere it just has that dead feeling to it if that makes sense.

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★ 5

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★ 5

Bacon king is phenomenal and impossible whopper is great for a meat substitute option if you are vegan or don't eat meat impossible whopper is a go and bacon king def give these a try

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★ 1

They lied to me they got my orders wrong and lied and said they would fix it and nvr did

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★ 1

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★ 5

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★ 4

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★ 2

Went in the drive through for dinner the other night and ordered 2 combo meals, a plain burger, a classic chicken wrap and a Buffalo chicken wrap.
When we were handed only one soda we questioned why there was only one and we were told we didn’t order the combo meal. We ordered just the burger. So we said it’s fine as long as the burger was there.
Get the food home and we have one combo burger, 2 fries, and 2 chicken wraps one of which was wrong. We were in fact charged for the second meal and only got the fries for the meal and the plain burger was missing.
We called because we didn’t have time to go back to complain in person. Manager said she’d mark it down and we could come back for the rest of our food today.

We get there and she never noted it down. The kid at the counter who seemed to be doing the work of everyone had to call her to confirm that we were owed food.
Finally got our missing food minus the drink which at this point we weren’t going to press for since the employee was busy.

I don’t understand how an establishment can mess up over half an order. Will not be back to this location because this is the second or third time now they’ve messed up our orders but usually we catch them.

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★ 3

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★ 5

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★ 3

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★ 5

Went through drive thru. Good service. Order was correct. Food was hot.

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★ 1

Black lady got mad she hade to do her job at the opening of her shift and was annoyed that she hade to take the order refused to make the food and was then called slurs while waiting for the food not to mention the sudden coughing every hade before getting the food

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★ 4

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★ 5

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★ 5

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★ 4

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★ 1

This is the second time in one week that I have received a cold burger. What is going on bk very disappointed

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★ 5

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★ 1

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★ 1

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★ 5

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★ 1

To much clowning around waiting 30 minutes for food

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★ 1

One sandwich 15 minutes
NEXT

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★ 5

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★ 3

Waited 10 minutes from the time i paid to the time i got the food, and it was still cold. I usually dont go to this location to know if this is normal.

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★ 5

Always great service and food

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★ 1

Today November 28th 2023 at approximately 8:30 a.m. I ordered a number eight for breakfast which is the double croissant with sausage and bacon medium meal and when it was served to be through the drive-thru it was ice cold. I said something to the people at the window and I was basically degraded because they make no mistakes. These people that work here at the Burger King are very inappropriate, unprofessional, and degrading towards customers. Food is always either extremely greasy ice cold or just plain disgusting. Worst experience ever at a Burger King I've had so far. Now you cook Burger King it looks like a five-star restaurant compared to this and that is surely a messed up place!

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★ 5

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★ 1

Rude and ignorant we order breakfast two junior bacon burritos and 2 sausage croissants we get home the bacon on the burritos wasn't cooked all the way we were missing one of the croissants the one we did have the meat was burnt and the croissants was as well we tried to call 3 times and they keep hanging up the manager that helped us gave us a blank stare look and then the person who was fixing the order had to keep asking her what was on what they need to be retrained in customer service as well as going through the basics again completely unprofessional we will never be coming back to this burger King

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★ 3

It's Burger King 🤴

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★ 4

Friendly and very fast. I was in and out within 5 minutes.

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★ 1

Ordered uber. Was no honey mustard also was only 10 sticks of ghost pepper fries. Tasted good but ripped off my money. Not fault of uber but fault of the restaurant

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★ 3

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★ 2

Hit or miss, sometimes it might make you feel ill, sometimes it's fine for a quick dinner

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★ 1

Waited 15 minutes at the Nanticoke BK for my cold food I got. Horrible service and there was Noone else in line. Hire a manager that can get those kids to do their job correctly and efficiently.

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★ 5

It's a burger king.

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★ 4

The price is right and the food is good here.

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★ 1

Do NOT use this Burger King. Long long waits, ignorant staff. Don't fall into the "trap" if you use the drive-thru. You wait in line, order, then pay just to have to sit and park and wait some more. A "typical" order will take you 10+ mins.

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★ 1

Every time I go through the drive through the order is wrong. Today I ordered two large coffees one black and one with creamer and sugar. Both had creamer and no sugar.

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★ 1

Ask for a large fry, majority of the “fries” were onion rings. Cold and stale smh lmao ridiculous. You guys could have literally just stated you did not have any fries left to sale, and I would have ordered something else. Waste of 9 dollars.

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★ 5

My order had pieces of bacon and I didn't order any meat on my egg and cheese croissant

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★ 5

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★ 2

Was told in the drive thru.."you can go somewhere else" and she turned of the Mike and walked away.. I'll do exactly that and never go back there again

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★ 3

Food n drinks are always how I ordered them

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★ 4

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★ 1

Food sucked and cold plus got a new chicken wrap had like a small piece of chicken smaller then 2 nuggets and then tried to charge me for sauce after I ordered nuggets

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★ 5

as a mother who tries to keep my kids’ diet healthy I avoid fast food at all costs also due to personal experiences managing Wendys for years and years 😬 But today stopping during a long road trip of 8 hours we decided to stop into to this very Burger King. Boy were they swamped. Never had I seen a drive through so packed with cars back home, where my BK experiences had been nothing short of unpleasant and made me never want to return. But as soon as I came inside to order I realized they had one worker running the entire place! I couldn’t see the backroom to see how many people were working but I despite the circumstances, I was really happy with the experience. I was informed by a friendly cashier (whose name I didn’t get unfortunately and no name tag) that there was a special going on for kids meals for only two dollars. I was able to feed all my kids for under 20 dollars and she also informed me of a special where I could get two chicken sandwiches for the price of one. Don’t mind if I do. We got our food inside the store but we ate in the car. Despite the lobby being filled with other customers, our food was very fresh. The drinks we had to get ourselves due to being indoor customers I guess. I was impressed to see only one or two workers keeping the flow going well taking orders in a drive thru window and indoor customers. and also a seemingly pretty clean spacious bathroom. I commend whoever the manager is on this (looked like everyone had the same uniform so I could not tell. didn’t catch name tags either) this location got it down to a tee! I was impressed! Definitely would return next time I found myself in town. For a fast food joint who seems to be working with very little employees (as most of the country is…) I had to say I was very happy with the service. Only reason for the lack of five stars is the indoor area could have been a little more spacious or kid friendly - it was chaotic and packed inside. A play area like BKs down south have would have made it all the more better. Overall satisfied with the experience here and impressed to see fast food places improving.

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★ 5

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★ 1

I bought two chicken "wraps" which seem to just be their chicken breast cut in half thrown on a tortilla with old tomatoes and lettuce it's more square than rectangular and I ordered 1 spicy and 1 classic got 2 classics instead

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★ 3

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★ 4

Good food didn't care to much for service that doesn't have a happy attitude about servings the customers

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★ 1

Rude workers

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★ 4

This BK has the best food but the drive through personnel could be a little more friendly.

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★ 5

This is consistently the best Burger King. i come here a lot … I will say this There’s usually a wait,they are always apolgize for the wait due to short staffing. It’s understandable to me. I am just satisfied with the food being fresh, kind service, and the fact the prices are affordable. Definitely recommend this location over others.

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★ 5

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★ 5

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★ 1

my spiderman whopper came alive

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★ 1

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★ 5

Food is always good

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